How to Connect & Setup Access for Your Lodgify Account

With the Jervis Systems-Lodgify integration, you can import your property listings and reservation details and automate property access via SET PIN codes for guests, cleaning companies, and maintenance personnel.

To connect Lodgify to Jervis Systems and set up automated property access, follow these steps:

1. From your Jervis Systems account, navigate to the Marketplace and select the option to connect to Lodgify.

2. To connect to Lodgify, you will need to paste your public API key in the provided form. You can find your Lodgify API Key in the profile settings of your Lodgify account.

3. Once your accounts are connected, go to your Properties page within your Jervis Systems account and click Refresh Properties. When the page has been reloaded, you will see all of your imported properties. You can select the three dots to the right of each listing to view and edit your property details, if needed.

4. From here, you have the option to edit your properties to add an offset capability that allows Jervis Systems to configure automated keyless access for early check-in and late check-out. If you have the same offset capabilities across all properties, you can use the bulk offset tool to apply these settings across your entire portfolio.

5. The next steps will walk you through setting up automated access between Jervis Systems and Lodgify for your imported reservations. Go to the Devices page and connect to your smart locks and devices by selecting the “Import Devices” button. From there, select your smart lock or device system provider and follow the prompts to connect your smart lock account.

6. Once your devices are imported successfully, you will want to assign your devices to your imported Lodgify properties. You can do this by selecting the drop-down list under Assigned Devices and checking the boxes for the properties you want the device to be assigned to. After assigning your device, the status will show as enabled.

7. You can confirm that automated access is set up and ready to go by navigating to the Reservations tab in Jervis Systems. You should see the code in the SET PIN field. 

8. Now, your next step is to set up your automatic notifications to share the SET PIN code with your guests. Since Lodgify stores the PIN code details, Jervis Systems does not send these messages. You will need to configure your message settings from your Lodgify account under Main Menu > Settings > Messaging > Custom automatic responses.

9. When setting up your automatic messages, use the placeholder {{KeyCode}} in your message template where you want the guest PIN code to be generated. This variable will be changed out with the SET PIN code when the message is sent out to the guest. For additional information on editing Lodgify templates, you can refer to all your messaging placeholder options in the Lodgify article here.
   
   You can use the following ready-made template and edit as needed to provide the options you want your guest to use to access. For example, if you do not want to have guests download an app, you can leave out that section.
   
   Dear (Insert Guest Name Variable with PMS),
   
   You can access our property in three ways:
   
   1) You can use the unique door code assigned for your reservation – (insert door code variable with PMS).
   
   2) You can access using the Jervis Systems web app at AccessMyProperty.com.
   
   Input the phone number or email address associated with your reservation. A one-time code will be sent via text to complete the login process.
   
   If the phone number or email address is not recognized, please contact your property manager so they can update your details associated with your reservation.
   
   Once you are logged in, you can see the devices that are assigned to the property.
   
   3) You can click on the link below (on your mobile phone) to be taken directly to the app store:
   
   https://www.jervis.systems/download
   
   NOTE: Please keep in mind that this access (door code or mobile app) will only be available for the duration of your reservation. You will not be able to use the PIN code or the mobile app until your check-in time starts. This access will remain until your check-out time.  
   
   If the code wasn’t provided in the message or if there is a “-” where the code should be, please wait a few minutes and the code should be sent shortly. 
   
   If the code never arrives, please contact the property manager.  
   
   If you have any questions, please let me know.
   
   Thank you,
   (Insert Property Manager Name Variable with PMS)
   
10. Finally, we recommend setting up separate messaging for last minute reservations. This is to avoid having the message sent without the code included, which can happen on Lodgify if the reservation comes in after the time your guest messaging template is scheduled to send out (more details here). You can enable this setting under Jervis Systems Marketplace < Lodgify < Settings.
    
    NOTE:  If your guest check-in time is 4 PM and you send your guest messaging in Lodgify the day before check-in at 4 PM, you should select “1 day” before check-in on your Lodgify settings page.
    
    You can further customize the message up to a 160-character limit, and include special characters (if applicable to your smart lock).
    
    Otherwise the default message is the following:
    
    Your reservation door code is:  [PINCODE]
    
    
    
    This setting is OFF by default as users have different times that they send their messaging to guests.
    
    If this setting is enabled, Jervis will send the message to your guests as soon as the door code is generated ONLY for last-minute reservations. 
    With this setting, Jervis identifies there is a last-minute reservation based on the setting you configured for the number of hours before check-in to send the message. 
    
    This message will be sent to Lodgify. Lodgify will send to the guest through the respective booking platform. Jervis will NOT send the message to the guest directly via email or SMS/text message.
    
    Success! Your Jervis Systems and Lodgify accounts are connected, your SET PIN is created, and your access instructions are set up to be sent out to your guests.
    If you have any questions or issues in connecting Lodgify to your Jervis Systems account, you can reach out to our team by submitting a support request in your Jervis Systems dashboard. For additional help guides, visit our FAQ page.