How to Edit Reservations (+ Update PIN Code Settings)

At times, you may need to update a reservation. For example, you want to offer early check-in for an upcoming reservation. Or maybe a guest needs to add a day to their stay.

Where do you go to update these details? Is it your smart device app, Jervis Systems, or your property management system?

We hear this question frequently. The answer is all three! Between your smart device app, Jervis Systems, and property management system there are three ways to update reservation details:

1. Edit using your property management system. From your property management account, you can navigate to the specific reservation to make any necessary changes. Jervis will receive this update from the platform and make the necessary changes for the guest stay and any applicable access details. This means that your smart devices (e.g. smart locks) will recieve an update. You do not need to press Refresh Reservations or take further action. The reservations are automatically sent to Jervis, and should take effect within a few minutes.
2. You can make the changes via your Jervis Systems account by editing the reservation. Select Operations > Edit. Similarly to the above option, Jervis will send an update to the smart device.

When editing a reservation in Jervis Systems you can also add or edit guest contact details, which is essential for providing guests access to the Jervis Systems mobile & web app.

3. Finally, for urgent changes, you can use the device vendor app to make updates directly (if one is available for your connected device brand). Within the app, locate the label Jervis uses and update the code. This name is visible under the SET PIN column under the Reservations section of your Jervis dashboard. Once you make the changes in the app, this will be effective immediately once the vendor has synced with your device.

Need additional help and support? Check out the additional user guides on our FAQ page. You can also get in touch with the Jervis Systems Support Team by submitting a request via the Support page in your account.