How to Provide Guests Access to Your Devices via the Access My Property Mobile and Web App

You can use either the desktop or mobile app to manage your keyless access and smart devices – all from one place! This guide walks through how to log in and manage guest access.

Give guests easy PIN code and smart device access all via a link, no account needed. All guests need to do is use the phone number or email associated with their reservation to securely access the property and command the available smart home devices.

Either the guest’s phone number or email needs to come through with the reservation for guests to be able to log into the mobile or web app.

If the details are not brought in automatically, the guest’s contact details can be manually added or edited in Jervis. We show you how to edit contact details in our dedicated help guide here.

From the property manager side, you can assign/unassign listings and view/edit reservations from the mobile and web app. Our guide here goes into more details on how to manage all actions.

How to Log Into the Mobile or Web App (As a Guest or Property Manager):

1. Download the Access My Property mobile app from either the App Store or Google Play.
   
   You can also access our web app at the URLs below (we now support multiple lanaguages with more coming soon):

• AccessMyProperty.com
• AccessMyProperty.app
• AccederaMiPropiedad.com
• ControleMaMaison.com
• ZugangMeineIgentum.de
• AccediAllaMiaProprieta.com

2. You can either log in using your phone number or email.

As a property manager, you can use the phone number associated with your Jervis account.

A property guest must use the phone number or email address that is registered with their reservation.

NOTE: Please review the next section on how to edit this information for a guest from your Jervis dashboard, if needed.

3. Once you enter in your phone number or email address and press Submit, you will receive a one-time PIN (OTP).
   
4. Once you’re logged in, you will see the devices registered to the property. You will be able to lock, unlock, and otherwise command the smart devices that have been assigned to that property.
   
   As a property manager, you will have “Always On” access to the devices at all of your properties. You can switch between properties using the drop-down at the top.
   
   Guests will only have access to the devices for the property they booked at during the reservation period. They will not be able to control the devices before the check-in date/time or after the check-out date/time.

How to Edit Guest Details & Share Access

If a guest’s email or phone number comes through with a reservation that we receive from a property management system, our system will automatically register the guest to have access to either the mobile app or web app.

You can add or edit the contact information for any guest to make sure they have the access they need, if the details have not already come through on the reservation.

You can do this by heading over to the Reservations page and selecting the Edit option from the Operations menu.

Once you edit or add contact details, the changes take effect immediately.

Next, you can set up messaging to send access instructions to your guest. We have three message templates that you can edit as needed.

We recommend Template 2 if you do not want guests to download an app.

1. Template 1 – Access Code

Dear (Insert Guest Name Variable with PMS),

You can access our property using the unique door code assigned for your reservation:

(insert door code variable with PMS).

If the code wasn’t provided in the message or if there is a “-” where the code should be, please wait a few minutes and the code should be sent shortly. 

If you have any questions, please let me know.

Thank you,

(Insert Property Manager Name Variable with PMS)

2. Template 2 – Access Code & Web App

Dear (Insert Guest Name Variable with PMS),

You can access our property in two ways:

1) You can access our property using the unique door code assigned for your reservation:

(insert door code variable with PMS).

2) You can also access using the URL below:

https://www.AccessMyProperty.com

Input the phone number or email address associated with your reservation. A one-time code will be sent via text to complete the login process.

If the phone number or email address is not recognized, please contact your property manager so they can update your details associated with your reservation.

Once you are logged in, you can see the devices that are assigned to the property.

NOTE: Please keep in mind that this access (door code or mobile app) will only be available for the duration of your reservation. You will not be able to use the PIN code or the mobile app until your check-in time starts. This access will remain until your check-out time.  

If the code wasn’t provided in the message or if there is a “-” where the code should be, please wait a few minutes and the code should be sent shortly. 

If the code never arrives, please contact the property manager.  

If you have any questions, please let me know.

Thank you,

(Insert Property Manager Name Variable with PMS)

3. Template 3 – Access Code, Web App, and Mobile App

Dear (Insert Guest Name Variable with PMS),

You can access our property in three ways:

1) You can access our property using the unique door code assigned for your reservation:

(insert door code variable with PMS).

2) You can also access using the URL below:

https://www.AccessMyProperty.com

Input the phone number or email address associated with your reservation. A one-time code will be sent via text to complete the login process.

If the phone number or email address is not recognized, please contact your property manager so they can update your details associated with your reservation.

Once you are logged in, you can see the devices that are assigned to the property.

3) You can click on the link below (on your mobile phone) to be taken directly to the app store:

https://www.AccessMyProperty.com/download

NOTE: Please keep in mind that this access (door code or mobile app) will only be available for the duration of your reservation. You will not be able to use the PIN code or the mobile app until your check-in time starts. This access will remain until your check-out time.  

If the code wasn’t provided in the message or if there is a “-” where the code should be, please wait a few minutes and the code should be sent shortly. 

If the code never arrives, please contact the property manager.  

If you have any questions, please let me know.

Thank you,

(Insert Property Manager Name Variable with PMS)