This article will show you how to refresh your devices from your Jervis Systems account dashboard.
IMPORTANT: If you are adding additional devices to an account you have previously connected, do NOT attempt to re-import the vendor. This will result in duplicate accounts. If the same account is linked multiple times, this can cause an authorization error.
This can lead to issues where some reservations may show missing codes or N/A under the SET PIN field (even when your devices are still connected to the internet) or you see an error message on the device like “Unknown!.”
If that’s the case, check out our guide here to troubleshoot by disconnecting and reconnecting your devices.
How to Use the Refresh Devices Feature
Select the Refresh Devices button at the top of the Devices page to bring in the new devices that are in your existing linked accounts.
From there, you can assign the device to the correct property using the assigned properties drop-down field.
We also highly recommend editing the device name (shown in the name field below) to make it clearer which door or entry point in the house is associated with the device. This also makes it easier for our team to troubleshoot.
There you have it! Your devices should all be imported, named, and assigned to their respective properties.
Need additional help and support? Check out the additional user guides on our FAQ page. You can also get help by submitting a Support Request via your Jervis Systems dashboard.