How to Set Up Your Xthings Home (Formerly U home/U-tec) Ultraloq Devices

Your lock must meet these requirements:

1.  The version number ends with .0021 / .0023 / .0024 / .0015 / .0016 / .0036 / .0028 / .0029 (i.e. the product ID or the last four digits of the version number).
2. The firmware version number should be higher than 01.40.
3. The lock is not added to Ultraloq Air.
4. The U Home App version should be 3.5.1 or higher.
5. It must be a direct Wi-Fi lock (without a bridge).
6. The original owner’s account must be used. Shared or delegated admin accounts will not have the permissions to access the API.

Follow the guide below on how to activate the OpenAPI and access your API credentials:

https://support.u-tec.com/hc/en-us/articles/52440563768345-U-home-OpenAPI

Once you have your API credentials, you can follow the instructions below to import your Ultraloq devices.

How to Import Your Ultraloq Devices

1. From your Jervis Systems account, navigate to the Devices page and select U-tec from the Import Devices drop-down list.

2. Input your login credentials to continue and authorize access.

3. Once your account is connected, you can select the Refresh button on your devices page to show your imported device(s). Then, select the drop-down list under the Assigned Properties column to assign the device(s) to a property. Be sure devices are assigned to the correct property. After assigning a device, the status will show as enabled. 

4. Going forward, if you are looking to import newly added U-tec Ultraloq devices, do not re-import the vendor. Use the Refresh Devices option at the top of the Devices page.
5. From your reservations tab, select the Refresh Reservations button. Once your reservations are imported or refreshed, you should see the generated PIN code under the SET® PIN field.

4. Jervis Systems stores the PIN code to property management systems. If you have a property management system connected, you can create an email template to automatically send access instructions to guests. We detail how to do this for different property management systems in our guides here.

5. Now, your Ultraloq devices are mapped to your their respective listings and access is set up for your guests. Guests can either type the PIN code in or use our web app (AccessMyProperty.com) and mobile app to click to unlock. You can see more details on sharing access in our guide here.

If you need additional support, you can always reach our team by sending a Support Request from your Jervis Systems dashboard.