How to Set Up Guest Wi-Fi (Commercial Access Point-Based)

With the Guest Wi-Fi feature in Jervis Systems, you can offer a custom-branded portal for easy Wi-Fi login for guests.

The commercial access point based Wi-Fi prompts every guest for details to authenticate and gain access to the Wi-Fi. This gives you contact information to remarket to every guest in a reservation using this setup.

You can set up using your existing Ubiquiti, NETGEAR, and TP-Link devices.

To set up captive portal settings for NETGEAR, check out our guide here.

To set up captive portal settings for Unifi, check out this guide.

We generally recommend separating out your equipment for guest networks versus your home network. You can check out our guide here for this.

When to Use a Commercial Access Point Based Wi-Fi Setup

The commercial access point based guest Wi-Fi will work best in shared Wi-Fi settings because it will require each guest to authenticate first before they are allowed access to Wi-Fi. This is ideal for hotels, hostels, or any properties where individual rooms are rented.

The dedicated access points require each user to log in separately, similar to how you would at a hotel. Since each person must authenticate, this is extremely helpful in the event of gathering contact information for all users.

We recommend this setup if collecting marketing information from all guests is a priority (and we offer the guest contact details to easily follow up and remarket to guests after their stay from your Jervis Systems dashboard).

Alternatively, we have a DNS-based setup that allows you to use any existing router and equipment you have available (making for an easier setup).

What to Know About Default Configuration for Wi-Fi Settings

You can do this for individual or multiple listings.

In the case of multiple listings, you can configure separate Captive Portal settings for each listing.

You can access this from Add-Ons < Guest Wi-Fi < Guest Wi-Fi Settings.

With this functionality, guests staying at different resorts can be shown different welcome messages, logos, marketing consent text, and related portal settings.

Default Configuration represents the general Captive Portal settings used across all listings.

If a listing does not have its own custom settings, the system automatically uses the Default Configuration when a guest accesses the Captive Portal.

This helps maintain compatibility while also providing a reliable fallback configuration for new or unconfigured listings.

You can override the Default Configuration for any listing when needed.

To do this, select the relevant listing on the Guest Wi-Fi Settings page and update the settings specifically for that listing.

Examples of settings that can be customized per listing include:

• Redirection URL
• Logo
• Welcome message
• Guest information fields
• Marketing consent text

Once custom settings are saved for a listing, that listing will use its own Captive Portal settings instead of the Default Configuration.

This makes it possible to show different branding, messages, or redirect behavior for different resorts, hotels, or other properties.

See the section below on how to set up Commercial Access Point-Based Wi-Fi for more details on the guest Wi-Fi settings.

Resetting to Default Configuration

If you no longer want to use custom settings for a specific listing, you can use the Reset to default configuration link.

This action clears the custom Captive Portal settings for the selected listing.

After resetting, the listing will automatically use the Default Configuration again.

How to Set Up Commercial Access Point-Based Wi-Fi

This guide walks you through how to set up Guest Wi-Fi settings from Jervis Systems to customize the portal, shares how your guests access it, and how you can use the session information generated.

Items to Note:

For ease of setup, NETGEAR access points are highly recommended.

To use the Guest Wi-Fi feature, you can enable it for your account by submitting a Support Request in Jervis Systems (if it’s not already available in your main taskbar).

1. Navigate to the Add-Ons > Guest Wi-Fi > Guest Wi-Fi Settings in your Jervis Systems account.

2. From here, you can customize the provided settings. This includes uploading your logo and setting a welcome message that guests will see when they view the login portal.

3. Input the marketing consent text that you want displayed to the user. For example, adding text like the following: I understand that my information may be used to send me direct booking offers in the future. I can unsubscribe by contacting my listing host.
4. You can also set a redirection URL. Once a guest logs in, they will be redirected to a page of your choice.

5. Finally, you can choose which custom form fields you want to include from the provided options (first name, last name, email, and the guest’s phone number).

6. From here, you can follow our guide for Unifi or our guide for NETGEAR to proceed with the setup.
7. Guests will access Wi-Fi from our portal. They will be automatically redirected when attempting to log in and will be asked to authenticate using their last name and the SET PIN code associated with their reservation (similar to accessing Wi-Fi at a hotel). After they authenticate, they will be asked to input their information (first name, last name, email address, phone number). 

NOTE:  Please keep in mind that the portal will only work from networks that have devices configured for Guest Wi-Fi access. Otherwise, you will get a message that the website cannot be reached.  

8. After a guest accesses the Wi-Fi, Jervis Systems will create an entry under the Guest Wi-Fi Users tab.

9. You can select View form details for each guest for more information.

10. To obtain a list of guests and their contact information, you can navigate to the Marketing Information tab. This page allows you to pull a CSV file that you can upload to your email service provider. As mentioned above, since with is commercial access point based, you will see information for each guest on the reservation who logs in to use the Wi-Fi. (We are currently working on integrations with Constant Contact and MailChimp to import this information directly.)

Need additional help and support? Check out the additional user guides on our FAQ page. You can also get help by submitting a Support Request via your Jervis Systems dashboard.