How to Connect & Setup Access for Your Tokeet Account

With the Jervis Systems-Tokeet integration, you can import your property listings and reservation details and automate property access via SET PIN codes for guests, cleaning companies, and maintenance personnel.

To connect Tokeet to Jervis Systems and set up PIN code access for guests, follow these steps: 

1. Sign in to your Tokeet account and Jervis Systems account. (Create your Jervis Systems account here if you haven’t already. For more help on signing up, see our help guide here.)
2. From your Jervis Systems dashboard, navigate to the Marketplace page and select the option to connect to Tokeet.

3. Once you select the option to connect, you will be brought to the login screens and authorization screens below.

4. Once your Tokeet and Jervis Systems accounts are connected, select the Settings button to turn on the option for Automatic Notifications. This option must be enabled due to the fact that we do not store the PIN generated with each reservation on Tokeet. All your messages sharing access info with guests will go through Jervis Systems. 

You can also choose to enable the setting to notify you or your property manager when guest notifications go out. If you multiple properties and reservations, this can be disabled to avoid a busy inbox.

5. Next, go to the Properties page within your Jervis Systems account and click Refresh Properties. When the page has been reloaded, you will see all of your imported properties. Select the three dots to the right of each listing to view and edit your property details.

6. From here, you have the option to edit your properties to add an offset capability that allows Jervis Systems to configure automated keyless access for early check-in and late check-out. If you have the same offset capabilities across all properties, you can use the bulk offset tool to apply these settings across your entire portfolio.

7. The next steps will walk you through setting up automated access between Jervis Systems and Tokeet for your imported reservations. Go to the Devices page and connect to your smart locks and devices by selecting the Import Devices button. From there, select your smart lock or device system provider and follow the prompts to connect your smart lock account.

8. Once your devices are imported successfully, you will want to assign your devices to your imported Tokeet properties. To do this, select the drop-down list under Assigned Properties to assign the device to a property. Be sure the device is assigned to the correct property. After assigning your device, the status will show as enabled.

9. Now, it’s time to import reservations. Head over to the reservations page and select the Refresh button. Once your reservations are imported, you should see the PIN code under the SET PIN field.

10. You now have your Jervis Systems and Tokeet accounts connected and your SET PIN has been created. In Tokeet, your next steps will be to set up your guest messaging to deliver the code and access instructions to the guest. Be sure that you have enabled the Auto Guest Notifications setting for your Tokeet connection in the Jervis Marketplace (see Step 4).

11. Next, set up your template under Notifications < Templates in Jervis Systems. You can edit and customize your template here. Be sure to select the Save button when you’re finished.

12. Finally, if you want to view messaging history, you can do this under Notifications < History in your Jervis Systems account.

Success! You now have your Jervis Systems and Tokeet accounts connected, your SET PIN is created, and your access instructions are set up to be sent out to your guests.

If you have any questions or issues in connecting your PMS to your Jervis Systems account, please submit a support request via your Jervis Systems dashboard. For more information on Jervis Systems automation management or additional help guides, visit our FAQ page.