How to Connect Your TTLock & TTLock Hotel Account

Below we detail the process of importing your TTLock and TTLock Hotel devices to Jervis Systems.

1. From your Jervis Systems account, select the Devices tab and select the option under the Import Devices drop-down list to connect to TTLock / TTLock Hotel.

2. If connecting to TTLock, you will be prompted to input your TTLock credentials to connect.

3. If connecting to the TTLock Hotel side, you will need your client ID, client secret key, and account credentials.

4. Once your TTLock account is connected, you can select the Refresh button on your devices page to show your imported devices. Then, select the drop-down list under the Assigned Listings column to assign the device(s) to a listing. Be sure devices are assigned to the correct listing. After assigning your device, the status will show as enabled. 

5. Going forward, if you are looking to import newly added TTLock devices, do not re-import the vendor. Use the Refresh Devices option at the top of the Devices page.
6. Now, it’s time to import reservations. Head over to the reservations page and select the “Refresh” button. Once your reservations are imported, you should see your PIN code under the SET PIN field.

7. Now, your TTLock devices are mapped to your their respective listings and access is set up for your guests. Guests can either type the PIN code in or use our web app (AccessMyProperty.com) and mobile app to click to unlock. You can see more details on sharing access in our guide here.

Need additional help and support? Check out the additional user guides on our FAQ page. You can also get help by submitting a Support Request via your Jervis Systems dashboard.