How to Connect Your OwnerRez Account to Jervis Systems®

With the Jervis Systems®-OwnerRez integration, you can import your property listings and reservation details and automate property access via SET PIN codes for guests, cleaning companies, and maintenance personnel.

To connect your OwnerRez account to Jervis Systems® and set up automated property access, follow these steps:

1. Sign in to both your OwnerRez and Jervis Systems accounts.
2. Create a Manual Lock on OwnerRez via the link here and label this lock as Jervis Systems. Make sure to assign all of your properties to that lock. Additional information can be found in the user guide on OwnerRez here.

3. After you’ve configured your Manual Lock, navigate to Settings > Workflow & Devices > Door Locks > Maintained by Third Parties > Connect Jervis Systems.

4. In the pop-up modal, click on Open the Jervis Systems Website to complete the Jervis Systems Door Lock Integration.

5. Navigate to the Marketplace page in your Jervis Systems dashboard and select the option to connect to OwnerRez.

6. You will be brought to an authorization screen. Be sure you are signed in to your OwnerRez account, then select the Authorize Jervis Systems button.

7. Next, go to your Properties page within your Jervis Systems account and click Refresh Properties. When the page has been reloaded, you will see all your imported property listings.

Note: From here, you have the option to edit your properties to add an offset capability that allows Jervis Systems to configure automated keyless access for early check-in and late check-out. If you have the same offset capabilities across all properties, you can use the bulk offset tool to apply these settings across your entire portfolio.

The next steps will walk you through setting up automated PIN code access for your imported reservations.

Note: All of your messages sharing access info with guests will go through OwnerRez.  We store the PIN generated with each reservation on OwnerRez.  You can use the {BDOORCODE} variable in your OwnerRez messaging. 

8. Go to the Devices page and connect to your smart locks and devices by selecting the Import Devices button. From there, select your smart lock or device provider and follow the prompts to connect your account.

9. Once your devices are imported successfully, you will want to assign your devices to your imported OwnerRez listings. You can do this by selecting the drop-down list for the device you want to assign and checking the boxes for the listings to which you want it assigned. Once assigned, the status indicator will turn green for all properties with assigned devices on the Listings page.

10. Next, you will need to create an email template inside OwnerRez. (You can do that by following the link here.) This template will include a specific placeholder field that will “pull” your SET PIN code from Jervis Systems for your specific reservation.

11. Now you will need to create a trigger in OwnerRez via the link here to send the email containing the guest’s unique SET PIN code.

12. You can confirm that automated access is set up by navigating to the Reservations tab in Jervis Systems. You should see the PIN code in the SET PIN field.

13. In OwnerRez, you can also confirm the code set up by navigating to your Booking Overview. For the purposes of this user guide, we are showing you where you can locate the PIN code. In your case, the codes will match.

14. To automate smart thermostat settings, navigate to the Devices page and select the three dots to the right of each of your device listings to view and edit the thermostat details. You can view all the details for configuring Guest Mode, Vacant Mode, Snooze Mode, and Guardrails settings in our smart thermostat guide here.

15. If you have hot tub or pool heaters, you can import those into Jervis (as shown in Step 13) to manage temperature controls before, during, and after guest stays. You can set Guest Mode and Vacant mode by going to the Devices page and selecting the edit option for each specific device.  For additional details and how to configure this for multiple listings, you can check out our hot tub and pool heater guide here.

16. To apply hot tub and pool heater settings to reservations, navigate to the “General Info” section in your OwnerRez and add the Pool Heat tag to your reservation. This will automatically signal Jervis Systems to toggle on the pool heat or hot tub for that guest.

Success! Your Jervis Systems and OwnerRez accounts are connected, and your PIN codes are set up. Guests can either type the PIN code in or use our web app (AccessMyProperty.com) and mobile app to click to unlock. You can see more details on sharing access in our guide here.

Need additional help and support? Check out the additional user guides on our FAQ page.