How to Import Thermostats in Jervis Systems

Before connecting your thermostat, you want to make sure your property mangagement platform is connected and your listing settings are properly configured. If this is done, you can skip to Step 3.

1. Connect your property management system on channel manager via the Markeplace page. Each platform will have its unique requirements to connect. To view the instructions for your specific platform, check out the user guides on our FAQ page.
2. Once your PMS is connected, go to the Listings page within your Jervis Systems account and click Refresh Listings. When the page has been reloaded, you will see all of your imported properties. 

3. Navigate to the Devices page and select the Import Devices button. From there, select your smart thermostat brand from the drop-down list.

4. You will be brought to the thermostat brand’s login screen and prompted to input your login details to connect.
5. Once you have connected your accounts, select the Refresh button on the Devices page to show your imported devices. Then, select the drop-down list under Assigned Listings to assign the device to a listing. Be sure your devices are assigned to the correct listing. After assigning the device, the status will show as enabled.

6. Going forward, if you are looking to import newly added thermostats from the same vendor as previously connected, do not re-import the vendor.  Use the  Refresh Devices option  at the top of the Devices page.

If you experience a connection issue and need to reconnect your thermostat, do not delete the thermostat device or re-import the vendor. This can cause the same account to be linked more than once. Instead, disconnect the vendor account completely and then reconnect it to properly restore existing devices.

7. At this point, it is important to confirm that the Guest role is applied to the thermostat to ensure automation triggers work correctly. Without this role, Jervis Systems cannot execute automated actions—such as generating access codes for locks or adjusting thermostat settings based on reservations. You can check this by going to the Operations menu > Assigned Roles, and confirming the Property Guest role is selected.

8. If you have multiple thermostats set up for a listing, Jervis will automatically assign a Primary Thermostat for each listing. If you would like to change the thermostat, you can select the primary thermostat for your property from the Devices page. Only in the case of multiple thermostats, do we require a a primary thermostat selection to ensure that automations settings are followed.

9. This will bring up the Primary Thermostat settings. For any listing with multiple thermostats, select the drop-down to select the primary thermostat for that listing. This means that Jervis will use the indoor temperature of that thermostat to determine whether to heat or cool. This will apply to the entire listing.

10. We recommend choosing a downstairs thermostat, as lower floors typically get colder first, ensuring more accurate temperature regulation.

To learn more about our thermostat modes and frequently asked questions for thermostat settings, check out our guide here.

Need additional help and support? Check out the user guides on our FAQ page. You can also get in touch with the Jervis Systems Support Team by submitting a request via the Support page in your account.