How to Set Up Captive Portal Settings for NETGEAR

You can pair your NETGEAR supported devices to set up Guest Wi-Fi in Jervis Systems.

This way, you can configure your guest network based on the reservations you import into Jervis. When your guest connects to your access point, they can access your internet by entering their last name and their door code.

During this process, you can specify what type of information your user needs to fill out from the portal page. This information can be checked on the Guest Wi-Fi Users page and downloaded as a CSV file from the marketing page.

Additionally, you can determine the URL to redirect to after login from the settings page. Your guest’s session will end after their checkout date, and they will no longer have access. More details are included in our guide here.

To set this up, first know that there are two ways to access the Netgear router console:

Local router management – Users connect to the same network as the router and access the router’s IP address directly via a browser. This is the most commonly used method.

Netgear Insight – A remote management system. Since it is a paid service, it is less frequently used. However, all the same settings can be applied just like in the local method, but in this case, it can be configured through the cloud.

If you would like us to perform the setup on your behalf, Netgear Insight must be enabled. In that case, we require you to answer a specific set of questions to complete the configuration properly. Those are included at the end of the guide.

How to Set Up Directly From Your Console

If you prefer to self-manage, you can access the router console and configure the system by followng the steps below. In this case, we are using the NETGEAR WAX610 as an example. Other NETGEAR router models will follow a similar workflow.

1. First, you’ll need to access the router interface.

• If your network does not have a DHCP server and the device IP has not been changed, the default router IP address is 192.168.0.100. Otherwise, use your own IP.
• You can access the router interface by navigating to: https://192.168.0.100/
• If you encounter an SSL certificate warning, click “Continue” to ignore it.

2. Login with your router credentials.

3. In the top left-hand corner of your screen next to the NETGEAR logo, click on the Management tab.

4. Then, from the left-hand menu, go to Configuration > Wireless > Basic. From this page, you’ll be able to view, edit or add SSIDs.

5. When adding a new Wireless Network Name (SSID), enter the SSID you want guests to see. We recommmend choosing WPA2-Personal for a secured network. Alternatively, you can select Open, but know that this will be an unsecured network. Refer to the screenshot below for applying the settings.

6. Under the Advanced section on the settings view, click Captive Portal. Select External Captive Portal, and fill in the fields as follows:

7. Your settings should look like this:

8. From here, click Apply at the bottom of the settings page to save all changes.

9. If you have not done so already, you can make changes from your Jervis Systems account to customize your portal view to finish your Guest Wi-Fi setup. Our guide here shares the step-by-step process and overview of remarketing features here.

How to Request Captive Portal Setup From Our Team

1. First, send us a Support Request from your Jervis account (Support > Support Request in your Jervis dashboard) to inform us and share the following information.

2. Please copy and paste the section below with your answers below the questions in the support ticket.

—-

Jervis Account Information:
What email address is associated with your Jervis account?
(Your answer here)

Guest Network Details:
What name would you like your Guest Wi-Fi network name (SSID) to be called?
(Your answer here)

What password would you like to have to protect your Guest Wi-Fi network?
This is not required, but highly recommended.
(Your answer here)

Admin Network Details:
Do you want us to set up an Admin Wi-Fi network for you?
We recommend only using the NETGEAR devices for Guest access and have a separate router (ex. your ISP router) as your admin network router.
(Your answer here)

What password would you like to have to protect your Admin Wi-Fi network?
(Your answer here)

Other Information:
Is there another network you want us to set up? If so, please send the same information as above.

Are there specific radios you want to be broadcasted for any of your networks above (2.4GHz, 5Ghz, mixed network, etc.)?
(Your answer here)

3. After setup and approval, you can start using Jervis Systems’ captive portal features. Check out our guide here for details on configuring the portal setup from Jervis Systems.

Need additional help and support? Check out the user guides on our FAQ page. You can also get help by submitting a Support Request via your Jervis Systems dashboard.