How to Submit a Support Request in Jervis Systems

When you need to troubleshoot or device, guest access, or integrations, you can submit a support request in Jervis.

We make it easy to get in contact with our Support Team by allowing you to submit a request directly from your account.

This is the fastest way to get support and immediately creates a ticket in our system that we will use to follow up with you.

1. Navigate to the Support menu option and select Support Request. Using the drop-downs, select the listing, device, and reservations that are applicable to the request. If there are any additional details that can assist our team, be sure to include those in the comment box.

2. If you need us to troubleshoot a device or integration, you can choose to securely submit your credentials for our team to access the vendor account.

From there, a member of our support team will follow up with you as soon as possible. You can find additional help guides on our FAQ page.