Lodgify: How to Enable Jervis® Messaging for Last Minute Reservations

Several Lodgify customers have let us know that last-minute reservations have had messages sent without the code included in the message.  

This is because the message is sent immediately on the PMS side if the reservation comes in after the time your guest messaging template is scheduled to send out. 

Our team is working on generating the code when the reservation is sent to us, but this can take a few minutes (or a bit longer if there are Wi-Fi connectivity or battery-related issues).  

For example, let’s say that your standard check-in time is 4 PM, and your message is scheduled to be sent 1 day before your check-in time.  

However, you have a reservation that comes in at 6 PM.  

In this scenario, the guest message will be sent out immediately, since the booking was made closer than 24 hours.  

To address this issue, we have updated Jervis Systems to handle last-minute reservations for Lodgify.  

You can enable this setting under Jervis Systems Marketplace < Lodgify < Settings if this issue is affecting you.  

NOTE:  If your guest check-in time is 4 PM and you send your guest messaging in Lodgify the day before check-in at 4 PM, you should select “1 day” before check-in on your Lodgify settings page.

You can further customize the message up to a 160-character limit, and include special characters (if applicable to your smart lock).

Otherwise the default message is the following:

Your door code is:  [door code]

This setting is OFF by default as users have different times that they send their messaging to guests.

If this setting is enabled, Jervis will send the message to your guests as soon as the door code is generated ONLY for last-minute reservations. 

With this setting, Jervis identifies there is a last-minute reservation based on the setting you configured for the number of hours before check-in to send the message. 

This message will be sent to Lodgify. Lodgify will send to the guest through the respective booking platform. Jervis will NOT send the message to the guest directly via email or SMS/text message.

If you have any questions, you can reach out to our team by submitting a support request in your Jervis Systems dashboard.